Beverly Hills Advanced Pain & Spine’s COVID-19 Preparedness
Updated June 26, 2020
We take the risks associated with the novel coronavirus (COVID-19) very seriously. As such we continue to maintain a number of policies and procedures at our clinic to best protect and support our patients and staff, which are summarized below.
Telemedicine Appointments Available
Our telemedicine consultations are comprehensive evaluations that are formally documented and very similar to our in-office visits. Dr. Enayati is currently seeing about half of our patients via telemedicine. This helps maintain social distancing in our office and also allows high-risk patients to consult with the doctor while staying safe at home. Our staff can help determine whether you next visit should be telemedicine or in-person.
Telemedicine will remain mandatory for any patients who exhibit symptoms of coronavirus or who have been exposed to coronavirus in the past 2 weeks, or who have had a positive coronavirus test within the past 4 weeks.
Screening all Staff and Patients as they Enter Our Suite
In order to decrease the risk of spreading coronavirus at our clinic, on have implemented several targeted measures, which will remain in effect until further notice:
To decrease traffic in our office and maintain proper social distancing, only patients and staff are permitted inside our clinic until further notice. Deliveries will be received outside, and family and friends who accompany patients to our office will be asked to wait outside as well.
Staff, patients, and others entering our clinic will be required to disinfect their hands with hand sanitizer upon arrival. Yes, we have plenty of hand sanitizer!
Staff, patients, and others entering our clinic will be required to wear a mask at all times (unless instructed by a nurse or doctor to temporarily remove it for a physical exam or procedure).
All patients, and anyone else entering our clinic, will have a mandatory temperature screening when they arrive. Individuals with a temperature exceeding 100 degrees Fahrenheit will be required to leave. In addition, everyone will be asked if they have a cough or are experiencing shortness of breath. Those who self-report or exhibit either of those symptoms will be required to leave. Patients who are asked to leave will be promptly contacted by phone or text to arrange a telehealth consultation with Dr. Enayati to replace their in-person appointment.
All of our staff will have a mandatory temperature screening when they arrive in the morning and at mid-day. Individuals with a temperature exceeding 100 degrees Fahrenheit will be required to leave. In addition, staff who self-report coronavirus symptoms will be sent home. We have established work-from-home protocols so that any staff member who is concerned they might be sick can work from home until they have been cleared by their physician to return to the office.
Our primary surgical facility, Robertson Surgery Center, has also adopted these same restrictions, upon the recommendation of Dr. Enayati.
Temporary Age Restrictions for In-Person Visits
We are currently not treating patients above the age of 70 at our clinic until further notice. This is because these patients are at a higher risk of complications from COVID-19—we do not want to be the reason they left the house and got exposed to something that might have serious consequences for them. In a very limited number of urgent cases, Dr. Enayati may allow a patient over the age of 70 to come to our office for treatment if, based on his medical judgment, that the patient’s needs outweigh the risks.
We absolutely value our patients of all ages, and established patients over the age of 70 will instead be scheduled for telehealth consultations with Dr. Enayati until this restriction is lifted.
Increased Cleaning of High-Touch Surfaces
We have assigned increased cleaning duties to our staff in order to disinfect high-touch surfaces on a regular basis. For example, very frequently touched surfaces (e.g., the handles of the door to our suite and the top of our front desk) will be disinfected every hour.
All Cancellation Fees are Suspended Until Further Notice
All patients will be permitted to cancel or reschedule their appointments without paying a cancellation fee, even if they cancel the same day as their appointment. We understand that it is an unusual and unpredictable time for everyone, and as such we want to be as flexible and accommodating as possible. Please do provide us with at least 24 hours’ notice of cancellation whenever possible—it is always appreciated!
Pain Management is Especially Important During the Pandemic
Did you know that chronic pain can compromise your immune system? Many people do not realize that pain is related to your body’s ability to fight off disease, but it is! We consider it our duty to continue to combat chronic pain to the best of our ability during the COVID-19 pandemic. If there is even a small chance that the pain relief we provide could help some of our patients better cope with the novel coronavirus, it is 100% worth it. Pain procedures are also much safer than alternatives such as narcotics or visiting a hospital emergency room due to pain (especially now, when a trip to the emergency room has a higher likelihood of exposing patients to the novel coronavirus).
In these days of social media and viral content, misinformation can be both plentiful and dangerous. Be sure to get information about the novel coronavirus pandemic from reliable sources such as the Centers for Disease Control (https://www.cdc.gov/coronavirus/2019-ncov/index.html), World Health Organization (https://www.who.int/health-topics/coronavirus), California’s Department of Public Health (https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/nCoV2019.aspx), and Johns Hopkins’ Center for Health Security (http://www.centerforhealthsecurity.org/resources/COVID-19/).