Beverly Hills Advanced Pain & Spine’s COVID-19 Preparation Plan
Updated March 25, 2020
We take the risks associated with the novel coronavirus (COVID-19) very seriously. As such we are implementing a number of policies and procedures at our clinic to best protect and support our patients and staff, which are summarized below.
Temporary Switch to Telemedicine
All of Dr. Enayati’s consultations from March 20th through April 10th will be telemedicine only—no patients will come to our office for consultations. All new patients will be seen via videoconference. Dr. Enayati will consult with established patients via either phone or videoconference, depending on the nature of that consultation. Our telemedicine consultations are comprehensive evaluations that are formally documented and very similar to our in-office visits. When appropriate, this will include a video exam in which Dr. Enayati asks the patient to go through a series of movements while he observes range-of-motion limitations and other important diagnostic information.
We will Resume Some In-Person Office Visits on April 13th
It is challenging to balance the public health interest of social distancing against the very real and significant pain that our patients are experiencing. After careful consideration, we have concluded that a 2 to 3 week shut down is appropriate, but we cannot justify a longer hiatus than that. As such we will resume in-person consultations on April 13th for patients Dr. Enayati determines require a comprehensive physical exam in order to formulate a treatment plan.
Going forward, telemedicine consultations will remain available to established patients and certain new patients (including all international patients and most out of state patients) indefinitely. Consultation via telemedicine will remain mandatory for any patient who has symptoms of coronavirus, has been exposed to coronavirus, or who has traveled on an airplane in the 2 weeks prior to their appointment.
Screening all Staff and Patients as they Enter Our Suite
In order to decrease the risk of spreading coronavirus at our clinic, on March 16th we implemented several targeted measures, which will remain in effect until further notice:
- All patients, and anyone else entering our clinic, will have a mandatory temperature screening when they arrive. Individuals with a temperature exceeding 99.5 degrees Fahrenheit will be required to leave. In addition, everyone will be asked if they have a cough or are experiencing shortness of breath. Those who self-report or exhibit either of those symptoms will be required to leave. Patients who are asked to leave will be promptly contacted by phone or text to arrange a telehealth consultation with Dr. Enayati in place of their in-person appointment.
- All of our staff will have a mandatory temperature screening when they arrive in the morning and at mid-day. Individuals with a temperature exceeding 99.5 degrees Fahrenheit will be required to leave. In addition, all staff will be asked, upon arrival and at mid-day, if they have a cough or are experiencing shortness of breath—those who self-report or exhibit either of those symptoms will be required to leave.
- Staff, patients, and others entering our clinic will be required to disinfect their hands with hand sanitizer upon arrival. Yes, we have plenty of hand sanitizer!
- Our primary surgical facility, Robertson Surgery Center, has also adopted these same restrictions, upon the recommendation of Dr. Enayati.
Temporary Age Restrictions for In-Person Visits
We will no longer be treating patients above the age of 62 at our clinic effective Monday, March 23rd and until further notice. This is due to increased risk of virus sheading and especially because these patients are at a higher risk of complications from COVID-19—we do not want to be the reason they left the house and got exposed to something that might have serious consequences for them.
We absolutely value our patients of all ages, and established patients over the age of 62 will instead be scheduled for telehealth consultations with Dr. Enayati during this period.
Increased Cleaning of High-Touch Surfaces
Effective Friday, March 13th, we have assigned increased cleaning duties to our staff in order to disinfect high-touch surfaces on a regular basis. For example, very frequently touched surfaces (e.g., the handles of the door to our suite and the top of our front desk) will be disinfected every hour.
All Cancellation Fees are Suspended Until Further Notice
All patients will be permitted to cancel or reschedule their appointments without paying a cancellation fee, even if they cancel the same day as their appointment. We understand that it is an unusual and unpredictable time for everyone, and as such we want to be as flexible and accommodating as possible. Please do provide us with at least 24 hours’ notice of cancellation whenever possible—it is always appreciated!
Pain Management is Especially Important During the Pandemic
Did you know that chronic pain can compromise your immune system? Many people do not realize that pain is related to your body’s ability to fight off disease, but it is! We consider it our duty to continue to combat chronic pain to the best of our ability during the COVID-19 pandemic. If there is even a small chance that the pain relief we provide could help some of our patients better cope with the novel coronavirus, it is 100% worth it. Pain procedures are also much safer than alternatives such as narcotics or visiting a hospital emergency room due to pain (especially now, when a trip to the emergency room has a higher likelihood of exposing patients to the novel coronavirus).
In these days of social media and viral content, misinformation can be both plentiful and dangerous. Be sure to get information about the novel coronavirus pandemic from reliable sources such as the Centers for Disease Control (https://www.cdc.gov/coronavirus/2019-ncov/index.html), World Health Organization (https://www.who.int/health-topics/coronavirus), California’s Department of Public Health (https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/nCoV2019.aspx), and Johns Hopkins’ Center for Health Security (http://www.centerforhealthsecurity.org/resources/COVID-19/).